Returns & Exchanges

At MooGoo AU, we want you to be completely satisfied with your skincare journey, which is why we offer a 60-day return policy for items purchased directly from our online store. If a product isn't right for your skin type or arrives damaged, we are committed to making it right through a refund or exchange.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full if returning due to skin sensitivity.

• 3.
  Ship the Item

  Affix the provided return label or address the parcel to our main warehouse in Burleigh Heads, Queensland, and drop it at any Australia Post outlet.

• 4.
  Receive Refund or Credit

  Once our team inspects the returned goods, we will process your refund to your original payment method or issue a store credit within 5 business days.