Frequently Asked Questions
Everything you need to know about shopping with MooGoo AU
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia, with free standard shipping on orders over $50. Standard delivery typically takes 3-7 business days, while Express Post usually arrives within 1-3 business days.
Are MooGoo products suitable for sensitive skin?
Yes, our products are specifically formulated with natural ingredients to be gentle on sensitive skin. We avoid harsh chemicals, synthetic fragrances, and parabens to ensure our range is safe for all ages, including infants.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened products within 30 days of purchase for a full refund or exchange. Please contact our support team to initiate a return.
Do you test your products on animals?
Absolutely not. MooGoo is a cruelty-free brand. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and ZipPay for your convenience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.